Privacy Policy

Introduction

Hotel Maanu ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or stay at our hotel.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address
• Booking Information: Check-in/check-out dates, room preferences, special requests
• Payment Information: Credit card details (processed securely via our payment gateway)
• Identity Documents: Government ID for check-in as required by law
• Usage Data: How you interact with our website

How We Use Your Information

We use your information to:

• Process and manage your reservations
• Communicate about your booking and stay
• Provide customer service and respond to inquiries
• Process payments securely
• Send promotional offers (with your consent)
• Improve our services and website
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant payment gateways.

Data Sharing

We may share your information with:

• Payment processors to complete transactions
• Government authorities as required by law
• Service providers who assist our operations

We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us at:

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.